Service comes naturally to us.

What We Offer

Consider CMG Smart Services and you will understand why we are the premier service provider for leading brand print and copy devices. CMG offers a package Gold, Silver and Bronze that includes various services outlined below that enables you to decide what suits your business needs.

CMG offers you:

  • Professionally-trained technicians

    Our team of service technicians are kept up to date with current technologies. They are professionally presented with a customer first approach.

  • Mobile Communications

    We have developed remote technologies that enable technicians to access real­time data for responding and communicating whilst in transit.

  • 4 Hour Onsite Response

    Within a 4 hour onsite response time, a CMG technician will arrive on site to diagnose a problem and fix your device or order required parts. Providing you with a repair within 48 hours.

  • Supply Chains

    We have priority access to a wide range of parts for the major printer brands in the marketplace today, which translates to quick efficient repairs.

  • Onsite Valet

    Your business will be provided with a dedicated on­site representative to coordinate and maintain your printing equipment and site requirements.

  • Scheduled Reporting

    Measurable results can be provided by standard e­reports that consist of service levels, product history and parts usage.

  • Asset Management & Audit Services

    Evaluation of assets and tracking productivity throughout your organisation; this service allows you to review and effectively manage all your printing needs.

  • Programmed Preventative Maintenance (PPM)

    PPM is a cost effective proactive approach that ensures machines are serviced at regular intervals according to device usage history records.

  • New Product Training & Installation

    Our service team can oversee the transition process by installing equipment and conducting varying levels of training to support your changing environment.