Service comes naturally to us.
What We Offer
Consider CMG Smart Services and you will understand why we are the premier service provider for leading brand print and copy devices. CMG offers a package Gold, Silver and Bronze that includes various services outlined below that enables you to decide what suits your business needs.
CMG offers you:
Our team of service technicians are kept up to date with current technologies. They are professionally presented with a customer first approach.
We have developed remote technologies that enable technicians to access realtime data for responding and communicating whilst in transit.
4 Hour Onsite Response
Within a 4 hour onsite response time, a CMG technician will arrive on site to diagnose a problem and fix your device or order required parts. Providing you with a repair within 48 hours.
We have priority access to a wide range of parts for the major printer brands in the marketplace today, which translates to quick efficient repairs.
Your business will be provided with a dedicated onsite representative to coordinate and maintain your printing equipment and site requirements.
Measurable results can be provided by standard ereports that consist of service levels, product history and parts usage.
Asset Management & Audit Services
Evaluation of assets and tracking productivity throughout your organisation; this service allows you to review and effectively manage all your printing needs.
Programmed Preventative Maintenance (PPM)
PPM is a cost effective proactive approach that ensures machines are serviced at regular intervals according to device usage history records.
New Product Training & Installation
Our service team can oversee the transition process by installing equipment and conducting varying levels of training to support your changing environment.