All your printing needs catered for.
Service Packages
A Service Maintenance Agreement (SMA) takes the guesswork out of repairs and maintenance costs for your printer fleet. Your SMA will simplify the process maximising your printer uptime by a clearly outlined approach designed to eliminate associated and hidden costs and minimise potential financial risks across your printing environment, enabling you to concentrate on your core business.
We have a value added SMA to cater to your service needs.
| Inclusions | Bronze | Silver | Gold |
|---|---|---|---|
| Professionally Trained Technicians | |||
| Mobile Communications | |||
| 4 Hour Onsite Response | |||
| Asset Management & Audit Service | |||
| Supply Chains | |||
| Scheduled Reporting | |||
| Onsite Valet | |||
| Programmed Preventative Maintenance (PPM) | |||
| New Product Training & installation |
Which Package Fits Your Business Best?
Gold Package
Your most comprehensive package, helping you reduce your overall cost of ownership and increasing the longevity of your investment. The Gold package is taken to the next level. With the addition of OnSite Valet and Program Preventative Maintenance you will realise the benefit of proactive services that maximises your return on investment.
Silver Package
The most popular SME option. Covering your entire printer needs with a scheduled monthly fee. Our expert technicians will respond to your call within 4 hours and resolve any parts replacements within 48 hours. Under the Silver Package you will know exactly what it costs to maintain your printers monthly. Your parts and technician services are covered anytime you need service.
Bronze Package
Peace of mind knowing your printer issue will be seen within 4 hours by an expert technician. Assurance that quality parts are always close at hand and your uptime is maximised. A time and materials option where you still receive the highest quality service but only as you need it. All you pay is for the callout for the technician and parts that you may require.